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Indigo Earth Designs Pty Ltd will not accept returns for any change of mind claims and will not refund or exchange for this reason. Please consider this prior to placing your order. Do not hesitate to contact us with any questions you might have about the product prior to purchasing it.
If you wish to return an item to Indigo Earth Designs Pty Ltd please notify us in writing within 3 days of receiving your goods, quoting your full name, shopping address and reason for your request to return the goods. We will only accept the return of a good if it is in its original condition and has its original ticket and packaging in place and proof of purchase/payment receipt can be presented. Returned item/s found not in original condition and without original packing, ticketing and proof of purchase/payment receipt in place will be returned to the customer and no refund will be granted.
Please note, all returns must be received by us no later than 14 days after your purchase date. Returns can be sent to:
91 Carlton Terrace
Queensland, Australia 4178
Once we have received your returned goods we will notify you in writing and advise you of your refund entitlement. Please note, we are unable to credit the original shipping costs unless the item/s was found to be faulty or was not as per the initial order. The cost of returning the item/s to us will be at the expense of the customer unless the item/s was found to be faulty or was not as per the initial order. If the item/s is found to be faulty or not as per initial order, we will require evidence by way of a photo of the product emailed to us before a refund or exchange is granted. We will check every item before dispatch and use high quality packing materials to ensure the safe arrival of your purchased item.