Delivery Information


DELIVERY


While every care is taken to deliver your pots in perfect order they are FRAGILE! All items purchased from Indigo Earth Designs are wrapped in appropriate packing material to ensure safe arrival of your purchase.


Indigo Earth Designs offers shipping to all major centres. If you are located outside these areas, please contact us directly at info@indigoearthdesigns.com.au to arrange a shipping quote on your specific order. We will endeavour to reply with a quotation within 48 hours.


If you require your pot delivered by a specific date, please make a note in the order so that we can do our best to ensure your order is received in time. 


Please remember that our pots are handpainted to order.  Allow a lead time of up to approximately 7-10 days for retails orders (3 weeks for wholesale). Rest assured, we will endeavour to get your order to you as soon as possible.


Please check your pot on delivery in front of the driver if there has been any breakages return it to the driver and contact us immediately.


If a parcel has not arrived in the specified delivery time please track your parcel with the information provided on dispatch. If this does not assist please contact us at info@indigoearthdesigns.com.au.



Local Pick up


Local Pick Up is available from the Indigo Earth Studio situated inside The Creative Collective, 31A Hayward Street, Stafford. Please check The Creative Collective Opening Hours. Please contact us at info@indigoearthdesigns.com.au once you have placed an order to confirm collection time.  If you nominate to Pick Up your order, it is your responsibility to collect your order.  If you nominate to Pick Up your order, but instead would like your order shipped, it will be your responsibility to cover all shipping costs associated with the order.